WE PARTNER WITH YOU TO ENSURE SUCCESS

Around the clock, in house, unbeatable customer service.

ACCOUNT MANAGEMENT / TECHNICAL SUPPORT / CUSTOMER SUCCESS MANAGER / 1:1 TRAINING / WEBINARS / CONSULTANCY / SOLUTIONS TEAM

WORLD CLASS CUSTOMER SUPPORT

At Zmags we offer world class support and consultancy. All customers enjoy a high level of complementary service that includes a Zmags Account Manager, in-house Technical Support, a host of online resources, and a dedicated Customer Success Manager (CSM).

Throughout the first 90 days your CSM will make sure that all your stakeholders are properly trained in using the Zmags platforms, and follow-ups will help ensure that you have everything you need to create stunning, interactive content.

Our CSM’s work closely with our developers and offer specialist support and consultancy to maximize the potential of the Zmags platforms. Our experts assist with advanced technical questions and consult on the best options available to realize innovative ideas and product requests.

We love to help and are here to do just that!

SUCCESS PACKAGES

ALL-IN SUPPORT

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Account Manager and
Onboarding program
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Technical Support
(Phone, Email & Live Chat)
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Community with
guides & tutorials
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1:1 Training & Webinars

ENTERPRISE

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365 Customer Success
Manager
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All-in Support
Package
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24/7 365
Mission Critical Support
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2nd Level Support


BE THE BEST IN CLASS

Zmags offers online 1:1 training, regular webinars, and has a Solutions Team on hand to integrate with your infrastructure and push the boundaries.

1:1 trainings can be booked at any time and will be tailored to suit your specific needs. For example, you can book a basic product walkthrough to get you started and then book sessions to cover advanced features and analytics when it fits into the timeframe of your project. Training & consultancy is readily available throughout your subscription to on-board new users, and develop power users.