Customer Success Program

Your roadmap to success

A 365-day customer success program

 

We're committed to your success. Whether it's initial training for your team, learning the latest + greatest platform features, brainstorming your next piece of rich content, analyzing campaign results, or troubleshooting any bumps in the road — the Zmags team is here to help.

Our customer onboarding program lasts approximately 30 days with a Customer Success Manager, followed by 24/7 year-round support from our fantastic Support team and advising services from a dedicated Account Manager.

How it works

We're with you every step of the way

30-Day Onboarding Process

Learn more about your first 30 days with the Zmags family: who's involved, what you can expect, and what success looks like.

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365-Day Customer Success

We'll be with you every step of the way, ensuring your continued success with the Creator by Zmags platform.

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Who's on your team

3 resources you can count on from Zmags

Your Zmags Account Executive clearly documents your company's needs and goals to ensure a smooth transition from the sales process to your ongoing success using Creator by Zmags.

Your Customer Success Manager works with you during the onboarding phase to complete product set-up and integrations and train your end users to use the Creator platform effectively. They ensure you have everything you need to launch compelling customer experiences as quickly as possible.

Your Account Manager ensures your success by managing your onboarding process and continued success with Zmags. As your main point of contact and champion at Zmags, your Account Manager continually maps your needs to the right tools, use cases, trainings, best practices and internal resources.

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