Zmags Careers

We seek to hire a Customer Success Manager to coach, challenge and delight our customers in order to earn their respect and trust. You will be responsible for owning the customer relationship, guiding them through the customer journey & lifecycle stages and developing programs that drive Zmags product usage & customer value. You will act as a key member of the team promoting customer adoption and use programs, measuring “customer successes” throughout the lifecycle and helping to drive to high ROI for their business.

Core Responsibilities Include:

• Own the overall customer journey from new customer through to ongoing, annual renewal.
• Proactive in guiding customer the Zmags customer lifecycle stages; achieving success criteria and milestones, exceeding expectations for user adoption & use case application, and capturing qualitative and quantitative value.
• Develop mutual Objectives & Key Results (OKRs) with clients; establish clear success criteria and milestones. Design quarterly program plans that align and manage to successful execution.
• Cross-functional communication and influence, generate commitment to action
• Executive engagement & relationship development
• Recognize potential bottlenecks and ability to galvanize resources and urgency to overcome; including internal & client escalations.
• Account Planning and organizational stakeholder mapping
• Manage user adoption success through measurement and tracking systems.
• Maintain high levels of customer engagement (including on site meetings) with a focus on continuous coaching and developing a value-add partner relationship. Conduct workshops, business reviews and proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for Zmags that drive adoption and that align to customers’ business needs and strategic goals.
• Coach customers to be product experts and train their teams on Zmags best practices so they become increasingly self-sufficient.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials.
• Drive customer advocacy, through references, case studies, and referrals.

Requirements:

• 3+ years relevant work experience in a customer-facing customer success, account management, or customer retention role, within a B2B SaaS business. Also having experience in sales, biz dev, and/or sales engineering/solutions is a plus.
• Past experience in a SaaS business with user adoption challenges – ie solutions with low technical implementation barriers but high usage/adoption barriers; requiring enablement, coaching, and customer success motions to achieve “stickiness” and value realization.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Ability to coach and challenge customers, guiding them to success.
• Superior communication and interpersonal skills. Proven experience building strong internal and external relationships across both executive, manager, and user levels.
• Strong organizational and project management skills with the ability to effectively multi-task across simultaneous programs.
• Comfort with fast-paced, rapidly changing, entrepreneurial work environment.
• Demonstrated ability to work independently through day-to-day, hands-on processes.
• Proven ability to interact across multiple internal functions (Sales, Onboarding, Enablement, Product, & Tech Support) to drive customers success objectives.
• Functionally proficient with business systems that track customer “health” and relationship
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Previous experience working with customers in retail, ecommerce, and/or digital marketing are a plus.

Compensation:  Exempt, full benefits included.  The company is prepared to offer a market competitive compensation package.

Send resume and cover letter to: careers@zmags.com

Zmags is seeking a self-motivated Senior Software Engineer to join our rapidly growing development team. The ideal candidate will have experience solving complex business problems as well as developing high performance, large scale, data driven applications. This position is for a senior team member who makes great technical decisions at a rapid pace.

What you will do:

• Design and develop core architectural components in Java using good Object-Oriented programming practices and Design Patterns.
• Design and develop scalable software solutions for high throughput, security and availability.
• Work closely with the Product Management team to help define what is built, as well as drive how to build it.
• Focus on Unit-testing, writing testable code, and dependency injection to maximize code testability.
• Identify and advocate for new technologies that improve the quality and velocity of product development.
• Deploy your work into AWS using the best tools for the job.
• Assist with the build-out of our big-data pipeline utilizing technologies such as AWS Kinesis, Redshift, HDFS and Spark.
• Work with a great team solving hard technology problems.

What makes you a great fit:

• Excellent foundation leading designs of large Object-Oriented Software Systems in Java, Python or Ruby.
• Deep Knowledge of Java MVC frameworks such as Sprint or SpringBoot.
• At least 4 years of experience in building and designing web based applications and APIs.
• A good understanding of cloud based environments (ie. AWS) and cloud services such as AWS Elastic Beanstalk, AWS Lambda, etc.
• Ability to read and write data from multiple data stores such as MySQL, Postgres, MongoDB, Redis, Memcached, etc.
• S., M.S. in Computer Science or equivalent experience is preferred.
• Experience with modern version control and workflow tools such as git and the Atlassian tool suite (Jira, Confluence, Stash etc.)

What puts you ahead of the pack:

• Experience with Content Management and eCommerce platforms – for example: Adobe, SiteCore, Drupal, Demandware, Oracle ATG, etc

What’s in it for you:

• A great office location in Boston’s Seaport district
• Competitive salary based on experience
• Flexible working hours
• A ton of social events and activities, including parties, meetups, and hackathons

We are a diverse team with many different cultural backgrounds and complementary skill sets and believe strongly in achieving results together. We have a good working environment, plenty of social activities, individual responsibilities, and a good work-life balance.

Notice: Only candidates eligible to work in the US will be considered. (Zmags is not able to sponsor visa or work permits for this position.)

Send resume to: jobs@zmags.com

Zmags is seeking self-motivated Software Engineers to join our rapidly growing development team. The ideal candidate will have experience solving complex business problems as well as developing high performance, large scale, data driven applications. This position is for someone who makes great technical decisions at a rapid pace.

What you will do:

• Design and develop core architectural components in Java using good Object-Oriented programming practices and Design Patterns.
• Design and develop scalable software solutions for high throughput, security and availability.
• Assist with the build-out of our big-data pipeline utilizing technologies such as AWS Kinesis, Redshift, HDFS and Spark.
• Focus on Unit-testing, writing testable code, and dependency injection to maximize code testability.
• Identify and advocate for new technologies that improve the quality and velocity of product development.
• Deploy your work into AWS using the best tools for the job.
• Work with a great team solving hard technology problems.

What makes you a great fit:

• Experience building Object-Oriented Software Systems in Java.
• Knowledge of Java MVC frameworks such as Spring, SpringBoot or DropWizard.
• Experience building and designing web based applications and APIs.
• A good understanding of cloud based environments (ie. AWS) and cloud services such as AWS Elastic Beanstalk, AWS Lambda, etc.
• Ability to read and write data from multiple data stores such as MySQL, Postgres, MongoDB, Redis, Memcached, etc.
• B.S., M.S. in Computer Science or equivalent experience is preferred.
• Experience with modern version control and workflow tools such as git and the Atlassian tool suite (Jira, Confluence, Stash etc.)

What puts you ahead of the pack:

• Experience with Content Management and eCommerce platforms – for example: Adobe, SiteCore, Drupal, Demandware, Oracle ATG, etc

What’s in it for you:

• A great office location in Boston’s Seaport district
• Competitive salary based on experience
• A ton of social events and activities, including parties, meetups, and hackathons

We are a diverse team with many different cultural backgrounds and complementary skill sets and believe strongly in achieving results together. We have a good working environment, plenty of social activities, individual responsibilities, and a good work-life balance.

Notice: Only candidates eligible to work in the US will be considered. (Zmags is not able to sponsor visa or work permits for this position.)

Send resume to: jobs@zmags.com

Zmags is looking for a results-oriented Sales Development Representative (SDR) who will help generate new business opportunities to fuel the growth of Zmags. This is an excellent opportunity for an aspiring salesperson to get started in a fast moving career with great growth potential. The SDR will be responsible for introducing the Zmags products to new prospects in order to qualify opportunities and secure initial sales meetings.

Responsibilities:

• Achieve monthly quotas of meetings set and opportunities qualified
• Follow-up on inbound leads generated by marketing campaigns to uncover and push ahead potential opportunities
• Proactively prospect target account lists to qualify and deliver leads to field sales. This includes: researching and identifying key contacts; calling and emailing prospects to generate initial interest and setting meetings for field sales.
• Work alongside field sales to develop and attack regionally specific target accounts.
• Understand the needs of our target prospects and articulate the value that the Zmags solution provides.
• Maintain accurate and current information on prospects and interaction activities in Salesforce.com.
• Maintain expert knowledge of Zmags products and marketing messaging to persuasively articulate the value proposition in a clear and compelling way.
• Work closely with the marketing team in developing new ways to increase awareness of Zmags products and to evolve and improve the lead qualification process.

Qualifications:

• Bachelor’s degree, or equivalent, in related discipline.
• 1+ years of sales development experience; start up and/or small company experience a plus
• A ‘hunter’ mentality – comfortable prospecting, cold-calling, and following up on incoming leads and strong desire to win.
• Confident presentation skills, a comfort level with senior professionals and the communications skills to articulate Zmags solutions to a wide range of organizational and functional levels.
• Interest in working in a start-up, fast paced technology environment.
• Outstanding communication and listening skills.
• Ability and willingness to learn, to react to and share lessons learned across the organization.
• Good time management with strong organizational skills.
• Understanding of retail and/or B2B high tech industry a plus.

Email resume and cover letter to: careers@zmags.com

Want to sell both proven and new and innovative products to the best global brands? Help build a great company and culture? Be compensated for your performance? Then this might be the job of a lifetime…

The Zmags Sr. Account Executive is passionate about selling. They invest their time and effort each day building and maintaining a strong pipeline of prospective customers, and know how to manage their business. The Sr. Account Executive creates, identifies, manages and then closes sales for Zmags. The successful candidate will be an ambitious self-starter who can create a large pipeline of business within a short period of time – and ensure the pipeline remains healthy over a sustained period.

Responsibilities:

• Achieve/exceed sales goals through the direct sale of Zmags existing and new products and services to prospective customers within their specific geographic territory.
• Identify and qualify high-value sales opportunities through cold-call prospecting, networking, trade shows, and lead follow up.
• Conduct thorough discovery, qualify need and strategically prove the value of Zmags solutions to address those needs.
• Own the sales cycle – from lead generation to closure.
• Actively own and maintain a sales pipeline in accordance with Zmags business process and philosophies.
• Must have unquestionably high ethics, integrity, and humility and have a desire to be part of a stable, growing organization.
• Work with marketing and sales management to document and report back on customer success using the Zmags platform.
• Comfortable talking to all levels of an organization, including C-level executives.
• Demonstrated ability to work well in a fast paced, results oriented, team environment.

Qualifications:

• A proven hunter and closer with outstanding customer referrals and exceptional skills in prospecting, qualifying, developing and closing business
• 3 – 5 years of Sales experience, Software As A Service experience a huge plus and preferred
• Experience selling into marketing and ecommerce teams at all levels of seniority: users/buyers/senior leadership
• Confident presenter with experience running both face to face meetings and web conferences
• Exceptionally strong work ethic, self-motivated, metric-oriented, curious and driven with exceptional communication and interpersonal skills
• Strong organizational and follow-up skills in order to run multiple opportunities in a tight sales cycle (60-90 days).
• Must have a positive attitude, be confident, and desire to be the best.
• Experience with MS Office products and Salesforce.com a definite plus.
• BA/BS or equivalent

Competitive base plus uncapped commissions. Full benefits are included.

Email resume and cover letter to: careers@zmags.com