Zmags Careers

We are looking for a motivated, professional and service-minded individual to join our team in the role of a Customer Success Manager.  The Zmags Global Services team is a dynamic, customer-focused team driven to exceed expectation, drive revenue and foster brand loyalty.  This role is a great opportunity to work within a flexible and collaborative environment as part of a growing SaaS company.

In this role, you will provide technical consultation support for Zmags’ two SaaS platforms, Publicator and Creator.  This includes (i) supporting Zmags Customers (ii) Platform Onboarding and (iii) Driving Customer Success. You will serve as a technical advisor and consultant to ensure customers are supported and seeing success with the Zmags Platforms.

Our ideal candidate is a high-energy, high-performing individual with a desire to learn. It is essential you enjoy working with customers and colleagues, be motivated, and have strong technical and communication skills.

Responsibilities

• Prove the technical feasibility and ease of use of the platform to both highly technical and non-technical audiences.
• Technical support including troubleshooting issues, fault diagnosis and providing resolution to customer issues within Service Level Agreement (SLA) and targets
• Fully onboard new customers to the Zmags Platforms
• Listen and understand the customer’s needs and provide proactive suggestions as well as answers to improve customers’ use and satisfaction
• Bug and case management
• Contribute to the development of internal knowledge base and customer solution portal.

Qualifications

Required skills include:

• Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
• Critical thinking, analysis, troubleshooting and problem solving expertise
• Ability to effectively prioritize and escalate customer issues
• Bachelor’s Degree in Business Administration, Engineering, Computer Science (or similar) preferred
• Understanding of HTML/CSS/XML, JavaScript, PHP preferred
• Web-debugging (Charles, Fiddler, Dev. Tools) preferred

Compensation:  Exempt, full benefits included.  The company is prepared to offer a market competitive compensation package.

Send resume and cover letter to: careers@zmags.com

At Zmags, we empower ecommerce and marketing leaders to easily create rich digital experiences that drive engagement and conversions without the need to write a single line of code. We work with some of the best global brands in one of the fastest growing and most disruptive industries ever, and are well poised for rapid growth in 2018 and beyond.

Customer retention and account expansion are critical to achieving this rapid growth, and we are looking for talented Account Managers to join our smart and agile team to help make that growth a reality. The Senior Account Manager role is a unique opportunity to be a key contributor at a pivotal time for the organization, with clear visibility from all levels of the company.

The Zmags Senior Account Manager is driven by relationships and is considered a key strategic partner by their customers. They are naturally curious by nature, and are constantly asking questions to better understand how Zmags can be leveraged for our customers to drive defined KPIs and innovate shopper engagement. The Senior Account Manager has clear visibility into the perceived value of Zmags’ products throughout their portfolio, and proactively works to expand use cases across all accounts and address any that are at risk of non-renewal.

Responsibilities:

• Proactively engage with customers to effectively understand their needs and potential use cases of Zmags products; consult customers to construct solutions, executing on mutually agreed upon plans
• Consistently demonstrate value of Zmags products to secure contract renewals and drive upsell opportunities
• Expand book of business through product and usage expansion cross-departmentally within client organizations
• Build and sustain trusted advisor relationships with client executives to best position Zmags’ value proposition, best practices, and new product features and capabilities
• Collaborate with customers to understand their challenges, goals, and target markets
• Develop and maintain a deep understanding and ability to articulate the value proposition of Zmags’ platforms to solve customer content, design, and publishing problems
• Maintain a working knowledge of Zmags’ platform integrations with a focus on the marketing, ecommerce, and analytics space
• Maintain ongoing contact with clients and develop an understanding of client environments and processes to identify existing and potential applications for Zmags’ platforms and services
• Act as the customer’s advocate internally, coordinating with teams across all areas of the business to meet client needs and maximize the customer’s investment and experience
• Be the main point of contact for all clients; consult on expectations and methods to deliver on goals; organize and lead scheduled client calls and face to face meetings
• Leverage analytics to demonstrate value and impact on KPIs via data storytelling

Qualifications:

• 3-5 years of proven strategic-level account management and/or sales and/or customer success as a top performer with a strong customer focus
• Ability to engage contacts within all levels of an organization, with demonstrated experience and comfort in developing and managing senior level client relationships
• Strong consultative sales and negotiation skills
• Demonstrated ability to work well in a fast paced, results oriented, team environment
• Confident presenter with experience in running both conference calls and face to face meetings
• Exceptionally strong work ethic, self-motivated, metric-oriented, curious and driven with exceptional communication, time management and interpersonal skills
• Detail oriented and a strong positive attitude
• SaaS and/or technology experience preferred
• Experience within and an understanding of the ecommerce industry preferred
• Salesforce experience highly preferred
• BA/BS or equivalent
• Up to 25% travel required

Email resume and cover letter to: careers@zmags.com

Zmags is seeking a self-motivated Senior Software Engineer to join our rapidly growing development team. The ideal candidate will have experience solving complex business problems as well as developing high performance, large scale, data driven applications. This position is for a senior team member who makes great technical decisions at a rapid pace.

What you will do:

• Design and develop core architectural components in Java using good Object-Oriented programming practices and Design Patterns.
• Design and develop scalable software solutions for high throughput, security and availability.
• Work closely with the Product Management team to help define what is built, as well as drive how to build it.
• Focus on Unit-testing, writing testable code, and dependency injection to maximize code testability.
• Identify and advocate for new technologies that improve the quality and velocity of product development.
• Deploy your work into AWS using the best tools for the job.
• Assist with the build-out of our big-data pipeline utilizing technologies such as AWS Kinesis, Redshift, HDFS and Spark.
• Work with a great team solving hard technology problems.

What makes you a great fit:

• Excellent foundation leading designs of large Object-Oriented Software Systems in Java, Python or Ruby.
• Deep Knowledge of Java MVC frameworks such as Sprint or SpringBoot.
• At least 4 years of experience in building and designing web based applications and APIs.
• A good understanding of cloud based environments (ie. AWS) and cloud services such as AWS Elastic Beanstalk, AWS Lambda, etc.
• Ability to read and write data from multiple data stores such as MySQL, Postgres, MongoDB, Redis, Memcached, etc.
• S., M.S. in Computer Science or equivalent experience is preferred.
• Experience with modern version control and workflow tools such as git and the Atlassian tool suite (Jira, Confluence, Stash etc.)

What puts you ahead of the pack:

• Experience with Content Management and eCommerce platforms – for example: Adobe, SiteCore, Drupal, Demandware, Oracle ATG, etc

What’s in it for you:

• A great office location in Boston’s Seaport district
• Competitive salary based on experience
• Flexible working hours
• A ton of social events and activities, including parties, meetups, and hackathons

We are a diverse team with many different cultural backgrounds and complementary skill sets and believe strongly in achieving results together. We have a good working environment, plenty of social activities, individual responsibilities, and a good work-life balance.

Notice: Only candidates eligible to work in the US will be considered. (Zmags is not able to sponsor visa or work permits for this position.)

Send resume to: jobs@zmags.com

At Zmags, we empower ecommerce and marketing leaders to easily create rich digital experiences that drive engagement and conversions without the need to write a single line of code. We work with some of the best global brands in one of the fastest growing and most disruptive industries ever, and are well poised for rapid growth in 2018 and beyond.

Customer retention and account expansion are critical to achieving this rapid growth, and we are looking for talented Account Managers to join our smart and agile team to help make that growth a reality.

A Zmags Account Manager is driven by relationships and is considered a key strategic partner by their customers. They are naturally curious by nature, and are constantly asking questions to better understand how Zmags can be leveraged for our customers to drive defined KPIs and innovate shopper engagement. A Zmags Account Manager has clear visibility into the perceived value of Zmags’ products throughout their portfolio, and proactively works to address any that are at risk of non-renewal.

Responsibilities:

• Consistently demonstrate value of Publicator by Zmags to secure contract renewals and drive cross-sell opportunities for other Zmags products
• Maintain ongoing contact with both executive-level contacts and end users
• Develop an understanding of client environments and processes to identify existing and potential applications for Zmags’ services
• Expand book of business through product and usage expansion cross-departmentally within client organizations
• Proactively engage with customers to effectively understand their needs and potential use cases of Zmags products; consult customers to construct solutions, executing on mutually agreed upon plans
• Act as the customer’s advocate internally, coordinating with teams across all areas of the business to meet client needs and maximize the customer’s investment and experience

Qualifications:

• 1-3 years of account management and/or sales and/or customer success and/or project management experience as a top performer
• Organized and detail oriented, with a strong positive attitude
• Ability to engage contacts within all levels of an organization
• Demonstrated ability to work well in a fast paced, results oriented, team environment
• Confident presenter with experience in managing conference calls and face to face meetings
• Exceptionally strong work ethic, self-motivated, metric-oriented, curious and driven with exceptional communication, time management and interpersonal skills
• SaaS and/or technology experience preferred
• Experience within and an understanding of the ecommerce industry preferred
• Salesforce experience highly preferred
• BA/BS or equivalent

Email resume and cover letter to: careers@zmags.com

Zmags is seeking self-motivated Software Engineers to join our rapidly growing development team. The ideal candidate will have experience solving complex business problems as well as developing high performance, large scale, data driven applications. This position is for someone who makes great technical decisions at a rapid pace.

What you will do:

• Design and develop core architectural components in Java using good Object-Oriented programming practices and Design Patterns.
• Design and develop scalable software solutions for high throughput, security and availability.
• Assist with the build-out of our big-data pipeline utilizing technologies such as AWS Kinesis, Redshift, HDFS and Spark.
• Focus on Unit-testing, writing testable code, and dependency injection to maximize code testability.
• Identify and advocate for new technologies that improve the quality and velocity of product development.
• Deploy your work into AWS using the best tools for the job.
• Work with a great team solving hard technology problems.

What makes you a great fit:

• Experience building Object-Oriented Software Systems in Java.
• Knowledge of Java MVC frameworks such as Spring, SpringBoot or DropWizard.
• Experience building and designing web based applications and APIs.
• A good understanding of cloud based environments (ie. AWS) and cloud services such as AWS Elastic Beanstalk, AWS Lambda, etc.
• Ability to read and write data from multiple data stores such as MySQL, Postgres, MongoDB, Redis, Memcached, etc.
• B.S., M.S. in Computer Science or equivalent experience is preferred.
• Experience with modern version control and workflow tools such as git and the Atlassian tool suite (Jira, Confluence, Stash etc.)

What puts you ahead of the pack:

• Experience with Content Management and eCommerce platforms – for example: Adobe, SiteCore, Drupal, Demandware, Oracle ATG, etc

What’s in it for you:

• A great office location in Boston’s Seaport district
• Competitive salary based on experience
• A ton of social events and activities, including parties, meetups, and hackathons

We are a diverse team with many different cultural backgrounds and complementary skill sets and believe strongly in achieving results together. We have a good working environment, plenty of social activities, individual responsibilities, and a good work-life balance.

Notice: Only candidates eligible to work in the US will be considered. (Zmags is not able to sponsor visa or work permits for this position.)

Send resume to: jobs@zmags.com

Zmags is looking for a results-oriented Sales Development Representative (SDR) who will help generate new business opportunities to fuel the growth of Zmags. This is an excellent opportunity for an aspiring salesperson to get started in a fast moving career with great growth potential. The SDR will be responsible for introducing the Zmags products to new prospects in order to qualify opportunities and secure initial sales meetings.

Responsibilities:

• Achieve monthly quotas of meetings set and opportunities qualified
• Follow-up on inbound leads generated by marketing campaigns to uncover and push ahead potential opportunities
• Proactively prospect target account lists to qualify and deliver leads to field sales. This includes: researching and identifying key contacts; calling and emailing prospects to generate initial interest and setting meetings for field sales.
• Work alongside field sales to develop and attack regionally specific target accounts.
• Understand the needs of our target prospects and articulate the value that the Zmags solution provides.
• Maintain accurate and current information on prospects and interaction activities in Salesforce.com.
• Maintain expert knowledge of Zmags products and marketing messaging to persuasively articulate the value proposition in a clear and compelling way.
• Work closely with the marketing team in developing new ways to increase awareness of Zmags products and to evolve and improve the lead qualification process.

Qualifications:

• Bachelor’s degree, or equivalent, in related discipline.
• 1+ years of sales development experience; start up and/or small company experience a plus
• A ‘hunter’ mentality – comfortable prospecting, cold-calling, and following up on incoming leads and strong desire to win.
• Confident presentation skills, a comfort level with senior professionals and the communications skills to articulate Zmags solutions to a wide range of organizational and functional levels.
• Interest in working in a start-up, fast paced technology environment.
• Outstanding communication and listening skills.
• Ability and willingness to learn, to react to and share lessons learned across the organization.
• Good time management with strong organizational skills.
• Understanding of retail and/or B2B high tech industry a plus.

Email resume and cover letter to: careers@zmags.com

Want to sell both proven and new and innovative products to the best global brands? Help build a great company and culture? Be compensated for your performance? Then this might be the job of a lifetime…

The Zmags Sr. Account Executive is passionate about selling. They invest their time and effort each day building and maintaining a strong pipeline of prospective customers, and know how to manage their business. The Sr. Account Executive creates, identifies, manages and then closes sales for Zmags. The successful candidate will be an ambitious self-starter who can create a large pipeline of business within a short period of time – and ensure the pipeline remains healthy over a sustained period.

Responsibilities:

• Achieve/exceed sales goals through the direct sale of Zmags existing and new products and services to prospective customers within their specific geographic territory.
• Identify and qualify high-value sales opportunities through cold-call prospecting, networking, trade shows, and lead follow up.
• Conduct thorough discovery, qualify need and strategically prove the value of Zmags solutions to address those needs.
• Own the sales cycle – from lead generation to closure.
• Actively own and maintain a sales pipeline in accordance with Zmags business process and philosophies.
• Must have unquestionably high ethics, integrity, and humility and have a desire to be part of a stable, growing organization.
• Work with marketing and sales management to document and report back on customer success using the Zmags platform.
• Comfortable talking to all levels of an organization, including C-level executives.
• Demonstrated ability to work well in a fast paced, results oriented, team environment.

Qualifications:

• A proven hunter and closer with outstanding customer referrals and exceptional skills in prospecting, qualifying, developing and closing business
• 3 – 5 years of Sales experience, Software As A Service experience a huge plus and preferred
• Experience selling into marketing and ecommerce teams at all levels of seniority: users/buyers/senior leadership
• Confident presenter with experience running both face to face meetings and web conferences
• Exceptionally strong work ethic, self-motivated, metric-oriented, curious and driven with exceptional communication and interpersonal skills
• Strong organizational and follow-up skills in order to run multiple opportunities in a tight sales cycle (60-90 days).
• Must have a positive attitude, be confident, and desire to be the best.
• Experience with MS Office products and Salesforce.com a definite plus.
• BA/BS or equivalent

Competitive base plus uncapped commissions. Full benefits are included.

Email resume and cover letter to: careers@zmags.com