The Customer Experience is a driving factor behind any decision made at Zmags so it’s very rewarding when this gets recognized. Zmags was recently named a Finalist in the UK Customer Experience Awards 2013 in London.
The UK Customer Experience Awards, now in their fourth year, “celebrate and promote excellence in customer experience across a broad spectrum of industry”. Zmags was named a finalist in the Digital category. This year’s awards will be held at the Grand Connaught Rooms in London on October 17th.
Zmags is a subscription based business that’s blood line is acquiring new business and, most importantly, retaining customers. Therefore, delivering a service and experience that exceeds expectation and that is unparalleled in the industry is paramount to our success. The service tools offered are key when partnering with our Account Managers to retain our customers and drive the customer experience.
The team aim is to deliver a program of services (support, knowledge base, training and best practices) that ensures our customer base get the most out of our product to increase product stickiness and increase customer retention.
The Zmags Customer Success Program - and it’s recent iterations – was key to being short listed, and with the awards not far around the corner , watch this space!
Check back with Zmags as we anxiously await October 17th and post updates throughout the summer.